Keeping your finances and data secure is a top priority at Provincial Government Employees Credit Union. That's why we offer the latest security features to help keep your information safe when accessing your accounts online.

Secure Passwords

Provincial Government Employee Creidt Union follows the latest security standards by requiring a complex password to access your online banking. If you haven't already done so, you will be required to update your password to safeguard information.

When choosing a password, here are a few best practices to keep in mind:

-Choose a password that differs from other passwords to use to access other online services, like your social media accounts or email.

-Avoid using names, dates, or numbers related to your identity, such as birthdays, family names, pets, addresses or phone numbers.

-Try to use a sequence of words, numbers and special characters that you will remember,but which will make it difficult for others to guess.

To update your password:

-Log in to online banking

-Navigate to Profile & Preferences (or choose Settings if you're using the mobile app) and select Change Personal Access Code.

Self-Serve Password Reset

Forgot your password? You can reset your password safely online by clicking "forgot your password" on the online banking login screen and confirming your identity following the on-screen prompts.

Multi-Factor Authentication

Multi-Factor Authentication offers an added layer of protection when accessing online banking. In addition to your login credentials, multi-factor authentication will also ask you to confirm your identity using a secondary method when signing into online banking. If this is your first-time logging into online banking, you will be asked to register for Multi-Factor Authentication. To register, simply sign in using your login credential and follow the instructions.

Looking for extra support?

We're here to help. For additional support or questions on accessing your accounts online, please contact or visit your nearest branch.

For after-hours support, you can contact Sonoma Online Technical Support at 1-888-CREDIT-U (273-3488) and they will be happy to help you.



MemberDirect® service is an online banking system that allows you to access your Credit Union accounts 24 hours a day, everyday, from anywhere you have internet access.  MemberDirect® online service allows you to pay bills, perform financial transactions, account inquiries, access account history and much more. 

Please drop by Provincial Government Employees Credit Union to sign up for MemberDirect® online service or contact us at (902)424-5712 or toll free 1-888-484-0880.

---

MemberDirect® Alerts

By signing up to recieve Alerts, you will be notified by email and/or text messages for suspicious  or potentially fraudulent activity involving your online banking account. 

FAQ and Instructions

Registering your computer for faster logins

You can speed up the login process by opting to register your computer.  When you log in from a registered computer, you don't have to answer a security question before entering your PAC.

Registering your home or personal computer is highly recommended for faster logins. You should not register shared or public computers.

Cookies are used to identify registered computers. If you clear your cookies, you will have to re-register your computer.